Ibis Jakarta Slipi features 338 rooms and suites and is strategically located in West Jakarta, only five minutes from the central business district, close to the Jakarta Convention Centre, Shopping Centre and easily accessible from the International Airport. The hotel also offers two restaurants, a barbecue terrace area, a bar, a swimming pool and a health club.Telephone Operator
Job Description
Reporting directly to the Front Office Supervisor, the Telephone Operator is directly responsible for the Switchboard whilst on duty. On a broader scale the GSA Telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.
Requirement
Male, Max 25 years old Excellent English oral & written Hotel Background is preferable Min 1 year working experience in the same position Highly motivated, energetic and good personality Guest Service Oriented.
Waiter - Waitress
Job Description
- Provides a friendly and personalised welcome for guests
- Offers attentive service and adapts to any constraints guests may have
- Heeds any remarks made by guests and ensures follow-up
- Establishes good relations with guests, offering advice and fostering customer loyalty
- Promotes the F&B offer
- Is attentive to guests' requests and respects them
- Helps gain customer loyalty through the high standard of service
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Vocational qualification or diploma in hospitality - Front Office and/or any initial training,
- as long as the person is highly motivated by the sector and that his/her level of commitment and skills have been validated.
- Good knowledge of Windows
- Fluent in the local language; business English
- Candidate must possess at least a SMU, any field.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Staff (non-management & non-supervisor)s specializing in Hotel Management/Tourism Services or equivalent.
- Full-Time position(s) available.
- Candidate must possess at least a Diploma, Marketing or equivalent.
- Required language(s): English
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Manager / Assistant Managers specializing in Sales - Corporate or equivalent.
- Full-Time position(s) available.
- Establishes, maintains, and uses his/her library of reference materials, periodicals, texts and sales leads: stay abreast of market trends and hotel selling techniques.
- Researches the market on a continuing basis to determine where business comes from, what is the influence, who the hotel’s clients are, how they normally arrive in the city, etc.
- Maintains close contacts within the community and in neighbors marketing areas, with airlines, travel agencies, commercial houses, private club, professional associates, etc … to procure new business for the hotel. This will be done by means of personal sales call (a minimum of 5 call per day), telephone contacts and written communication, and reporting daily basis thru daily report.
- Organizes and promotes, in cooperation with the Food and Beverage Department, special project such as Balls, Tournaments, Exhibition, Parties, Gastronomic Festivities etc to stimulate the Food & Beverage sales within the community.
- Ensures that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.
- Encourages customer loyalty by building friendly, personalised relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Has an impeccable attitude which conveys the image of the brand and hotel
- Minimum 12 months experience in a similar position
- Excellent communication skill
- Minimum 2 year experience in the same position
- High motivation and good team player
- Strong Leadership
- Customer oriented
- We are looking for a driven professional to take on this position to develop a very diverse team of professionals.
- This challenging role offers the right person a chance to become a consolidated HR Manager. This position offers excellent benefits the chance to form part of an International Hotel Chain with rapid career growth with details:
- To ensuring manages HR & Training section as well compliance with all hotel policies & procedures related based on implements the ISO 9001 & ISO 14001.
- Develops & implements recruiting & screening systems & procedures in order to attract most qualified candidates
- Monitors present & future trends of local labor situation, legislation & recommends an appropriate action.
- Maintain & update files on employee records, legal documents, policies & procedures & all HR matters which cover the employees/ hotel relationships
- Minimum 12 months experience in a similar position
- Minimum education from diploma or university, preferable hospitality or law business management
- Excellent in English both spoken & written, dynamic, enthusiastic, service & result oriented, sense of initiative, energetic, familiar with Microsoft Office
- Passionate about people & service, self driven, high commitment, good appearance and team player
- Good managerial skills and communication skills
- Ability to adapt to a new environment and accept challenges
- Registers guest reservations
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative targets by carrying out sales initiatives
- Performing their daily tasks at the Front Office are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
- Required language(s): English
- At least 3 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Jakarta.
- Preferably Manager / Assistant Managers specializing in Sales - Corporate or equivalent.
- Full-Time position(s) available.
- Good managerial, presentation & negotiation skills
- Good leadership and motivational skills
- Energetically, dynamic, self-motivated
- Adaptability & integrity
- Planning & organization
- Passionate about hotel industry
