Bank ANZ realises that our greatest asset is our people. We are vibrant professionals on a journey to create a super regional bank that aims to be the best connected and most respected bank in the Asia Pacific region. ANZ is currently connected across 32 countries and provides world class learning opportunities and compelling career pathways for its people.Bank ANZ’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re on a journey creating a super regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
We believe a vibrant, diverse and inclusive workforce is a business advantage. Bank ANZ support our people to progress and value the unique perspectives, experiences and skills of all employees regardless of gender, age, cultural background, disability, sexual orientation, family and caring responsibilities, and religion. We are proud to be recognised as an employer of choice by our communities.
Customer Service Officer
Jakarta Raya
Responsibilities:
- As a Customer Service Officer, you will be the first positive client contact for every client that visits the ANZ Signature Priority Banking. In this role you will be responsible for maintaining and developing customer relationship by providing excellent service and exceeding customer needs and to clearly demonstrate willingness to spot potential sales opportunities and develop these into profitable sales for Bank, include prospecting the marketplace for new customers as well as maximizing existing customer relationships.
- Candidate must possess at least a Bachelor's Degree, any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent
Jakarta Raya - Pondok Indah
Responsibilities:
- The Resource Planning and MIS Officer will be responsible for call centre forecasting and scheduling. The incumbent will work closely with call centre team to achieve the target service level and manage the achievement consistency and forecasting efficiency. The incumbent will also be responsible for all call centre reporting both internal and regional including performing analytical process along the way to discover opportunities for improvement.
- Hold a Bachelor degree from a reputable University
- Fluent in English
- Good analytical and interpersonal skill
- Well versed in using Ms. Excel and Ms. PowerPoint
Jakarta Raya
Responsibilities:
- As a recruitment specialist, the incumbent will be responsible to implement the recruitment strategy to attract and retain qualified candidates, to develop effective practices to facilitate hiring process and to identify and mediate placement of qualified applicants. This will require you to analyse recruitment plans and identify various sources to search for potential talents for the right position. Complying with Bank's standards, policies and procedures along with Group and Local Statutory reporting will be vital to this role.
- Hold a bachelor degree from a reputable University
- Minimum 3 years experience in implementing recruitment strategy
- Excellent interview skills and negotiation skills
- Strong knowledge of banking business and wide network in banking industry will be an advantage
Jakarta Raya - Pondok Indah
Responsibilities:
- Receive, handling and resolve calls from customers in regards to inquiry, request or complaint related to credit card, personal loan or banking products.
- Willing to work in shift schedule, highly motivated with excellent interpersonal skill
- Good to advanced English skills & computer literate
- Call centre experience or experience in serving customers in other hospitality industry
- Diploma/ Bachelor degree from any major
Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
We connect you to your world of opportunity. Please apply Lowongan Kerja Bank ANZ
