PT Mitra Adi Perkasa Tbk is leading on retail network and brand portfolio in Indonesia with over 40 concepts covering all aspects - from sports to fashion and lifestyle; department stores to trendy cafes; Mitra Adi Perkasa (MAP) growth from just a few to over 710 outlets in a short span is unrivalled in Indonesia. MAP is managed by a strong management team of retail marketing professionals with extensive experience and knowledge in their various backgrounds. Are you ready for taking challenges? Let's join us and growth the business together with our great team.IT Desktop Support Manager
Responsibilities
- To ensure benefits are delivered and that appropriate learning is grained from each delivery project and to improve overall employee skills within the department
- To ensure all software are installed and maintained to optimize its utilization; monitor the installation process, when conducted by the third party, to ensure standards are achieved through a service level agreement
- Manage all Desktop Help Desk activities with a clear priority for criticaly to operations
- Develop and implement Help Desk procedures to improve problem tracking and resolution
- Analyze Help Desk data to determine problem trends
- Coordinate with technical teams to develop action plans to solve root cause for problem
- Coach, develop and manage the team of support staff
- Report to management all Help Desk statistics and progress
- Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology or equivalent.
- At least 10 year(s) of working experience in the related field is required for this position.
- Preferably Manager / Assistant Managers specializing in IT/Computer - Software or equivalent.
- Expert level of understanding corporate desktop support
- Proven expertise in end user technical support including handled service and peripheral
- Good communication skill
- Full-Time position(s) available.
Responsibilities
Primary purpose of this position is to Manage and maintain multiple IT projects portfolio
- Responsible for the task management and strategic focus of software projects.
- Deliver Business IT projects
- Bring in unique skill to combine Information Systems, Retail and Quality Assurance experience within technology driven industries to Work with cross functional teams
- Provide leadership, adaptability in cross utilizing the development, testing and support team and provide mentorship and guidance to the teams to deliver top performance.
- Adherence to the structured techniques for systems development and maintenance
- Prepare projects plan, status and management summaries
- Develop detailed Solution / Application / Systems architecture documents as part of the projects
- Incorporate and adhere to company technical standards (e.g naming conventions, development phases etc)
- Establishing and maintaining effective engagement with various stakeholders in Business &IT.
- Providing oversight in aspects of systems requirements specifications, configuration, installation and handing over to Support & Maintenance for Projects
- Plan, Schedule and execute - Training and induction for IT functions
- Bachelor's Degree or equivalent
- At least 8-10 years’ experience in structured development environment
- Demonstrated experience of project planning and execution in a large scale companies
- Business results oriented with a demonstrable track record of delivering projects on time and on budget
- Good knowledge development methodology SDLC (Waterfall, Agile etc) and web development concepts.
- Good Team Leader and Team player
- Eye for Quality and performance improvement
- Clear & concise communication competency
- Good to have
- ERP environment knowledge
- Retail Background
- Full-Time position(s) available.
Responsibilities
- Design the configuration to be aprroved by IT Datacenter Operation Manager and IT Infrastucture Directors regarding the new wintel server and core infrastucture application (Active Directory, Messaging and Proxy System) requirement and architecture. Including the Project Management Experience.
- Provide the capacity planning, critical patch and vulnerability assessments for wintel servers at Datacenter.
- Lead and verify the works of system administrator team for managing wintel Server, including daily monitoring, server installation and upgrade and backup system.
- Lead and verify the works of system administrator team regarding the Managing wintel OS update and patch level.
- Lead and verify the works of system administrator team for managing the antivirus and system security.
- Lead and verify the works of system administrator team for managing the active directory, internet access level and email mailbox.
- Candidate must possess at least a Bachelor's Degree, majoring Information System
- At least 10 year(s) of working experience and min 3 years experiences in the related field is required for this position.
- Preferably Manager / Assistant Managers
- Technical know (e.g. Languages; System Skills): Window Server Operating System, Active Directory, Ms Exchange Server, Symantec Backup System and ISA server.
- Competencies (e.g. Flexibility; Teamwork and Cooperation): integrity, trustworthy, reliable, team player and working based on correct procedure.
- Minimum of Professional Certification: MCSA 2008
- Full-Time position(s) available.
Responsibilities
- Coordinate, monitor, follow up, report and ensure the delivery of the configuration that be approved by IT Datacenter Operation Manager and IT Infrastucture Directors regarding the new network project, cable structured system and new network installation coverage. Including Project Management Experience.
- Coordinate, monitor, follow up, report and ensure the provider network installation at store or site.
- Design the configuration for approval to IT Datacenter Operation and IT Infrastructure Directors regarding the new network requirement and architecture.
- Provide the network coverage possibility, invesment calculation, estimate time frame of new network installation (LAN and WAN)
- Leading and assist the Network team for ensuring performance of corporate network systems, routing and data connectivity including daily monitoring, network installation and upgrade.
- Lead and verify the work of network administrator for managing network device configuring and testing
- Lead and verify the work of network administrator of managing the VPN, network access list and remote access list.
- Ensure and Managing the network uptime and utilization.
- Managing the coordination and escalation with the work provider.
- Ensuring the network uptime and bandwidth utilization.
- Procede the coordination for new data communication link installation within retalted company functions for ensuring the online target of new network installation.
- Candidate must possess at least a Bachelor's Degree, Majoring in Information System
- At least 10 year(s) of working experience and 3 years in the related field is required for this position.
- Preferably Manager / Assistant Managers specializing in IT/
- Good knowledge in (e.g. Languages; System Skills): Window Server Operating System, Active Directory, Cisco Network, IP Phone, WAN, and Data cable structure installation.
- Competencies (e.g. Flexibility; Teamwork and Cooperation); integrity, trustworthy, reliable, team player and working based on correct procedure.
- Minimum of Professional certification: CCNP
- Full-Time position(s) available.
